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Employee Records & Benefits

Employee Records & Benefits is accountable for services related to employee onboarding, life events (leaves, retirements and terminations), records management (data changes and maintenance of qualifications and licences), document management (electronic employee files, employee verification letters), audits (data and benefit carrier reconciliation) and reports for Providence Health Care, the Provincial Health Services Authority and Vancouver Coastal Health.
  • Employee Records and Benefits supports up to 60,000 employees (hire to retire) and receives an average of 4,000 calls and 5,000 emails through the Customer Contact Centre every month.  Employee Records & Benefits processes new hires, maintains employee records, manages claims for benefits and assists staff with life events such as retirements and leaves.
  • Through the Customer Contact Centre, the Employee Records & Benefits team works with health authority employees, managers and health authority Human Resources departments.  The team also liaises with benefit providers and pension plan advisors.

Contact Employee Records & Benefits

Visit the Employee Records & Benefits Contact page.
Leadership Team
Employee Records & Benefits is led by the following executive team:

  • Pauline Kwan, Interim Manager, Employee Records & Benefits
  • Karen Knox, Interim Team Lead, Life Events
  • Elaine Le, Interim Team Lead, Records Management
  • Jaspreet Mann, Interim Team Lead, Customer Contact Centre, Onboarding, Reconciliation and Administration

The Financial & Employee Services (FES) line of business brings together Revenue Services, Payroll and Employee Records & Benefits under the Vice President, Financial & Employee Services.

Although each business stream operates independently, bringing them together under one line of business enables improved customer service through integrated planning and business development to promote continuous improvement.

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SOURCE: Employee Records & Benefits ( )
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